Catering consultancy

As one of the leading catering consultants in the UK, we know that the world of catering and hospitality is changing constantly.

Litmus can help in many areas – whether you are looking for a simple solution to cater for employees; need to find the right contractor; review the latest trends in executive dining or just need a fresh pair of eyes to review your current arrangements.

Our expert catering consultants bring an in depth knowledge of catering gained in board and senior management roles across a variety of commercial and public sector organisations. By combining our consultancy expertise with hands on experience of hospitality management and an ability to think creatively, we bring clients a fresh perspective.

Strategic reviews

The right solutions for a business can generally result from a comprehensive review of the current state of play. We can help you objectively and thoroughly review what you are currently doing and taking into account our market insight, sector expertise and appropriate research, we can help identify appropriate options that meet your budget.

Litmus tender management system (LTMS)

Getting the best deal that balances the service levels you want against the budget you have can be a complex affair. We have helped hundreds of companies work their way through the tendering process, including keeping within the legal guidelines in those situations where tendering is governed by EU rules.

Hospitality can be an intricate and complex service and our clients value our experience in helping them through the challenges of specifying what they want and selecting suppliers. Whether current contracts are due to expire or services are being put out to tender for the first time, Litmus can provide the expertise and resources to ensure the tendering process goes smoothly.

Through our unique Litmus Tender Management System (LTMS) electronic portal, we can increase tendering efficiency, reduce impact on the environment, but most importantly ensures a robust specification against which all bids are compared on a truly like-for-like basis - removing all assumption from the process.

Contract negotiation

Once the tender exercise is complete, the contract has to be finalised and agreed by all parties. Often, undecided items, small changes in service offer or pricing may have evolved through the tender process and these matters need to be tied down and contracted. Litmus has years of experience of working with client organisations and suppliers to facilitate fast resolution of any queries and ensures the best deal for the client organisation.

Benchmarking & monitoring

Litmus helps you to assess the value you are receiving against comparable organisations and the marketplace. As we track literally hundreds of service budgets, and have access to data from industry sources, we can provide operational performance benchmarking services which allow you to assess the performance of your contracted or in-house services against others operating in similar sites to your own.

Litmus compares the specific figures relating to your operations against both Regional and National averages of key financial indicators and ratios. If your site is out of step with the expected performance levels, this is highlighted and further investigation is undertaken to establish the reasons behind the variation.

Brand/concept development

Do you have an idea that you would like developed into a working concept or brand, or are you looking for a new concept for one of your operations? Litmus can help you. Our team has in-depth experience of developing new ideas from conception through to serving customers, including menu development, concept design and branding, operations manuals, equipment and service specifications, and supplier sourcing.

In-house support and advice

Not all companies outsource their catering services to external contractors. In some cases it can be advantageous for economical or service reasons to manage these services in-house. For some organisations however, there may not be an in-house infrastructure to support all elements of the foodservice operations and specialist assistance may be required from time to time.

Litmus can help organisations manage their services themselves by providing additional support to the existing team where necessary – for example, providing market and trends insight, updating key managers on legislative changes, assisting with the preparation of stretching but achievable budgets, reviewing staffing levels or advising on service changes.

Service audits

Litmus provides service audit services to many organisations and they take a number of different formats:

Financial contractor audit and operational review - independent verification to reassure you that your contract is performing as well as it should be, while identifying areas for improvement.

Value for money review - whether you have recently appointed a contractor or are midterm in a contract, the Litmus Test will ensure you are being charged the correct price for the services you receive, and that those services represent true value for money.

Financial audit - the Litmus Test will also identify overcharging, labour irregularities, erroneous charges, purchasing discount retention and the true level of service provider earnings.

Operational audit - in conjunction with the financial audit, a full service review can be undertaken to examine the quality of service, service delivery, systems and processes and the potential opportunities to improve the service to the end user.

And the end result? After an audit has been completed you can expect improvements in the quality and cost effectiveness of your service, either via a renegotiated arrangement with your existing provider or via a market-testing project.

Get in touch

If you would like to arrange a free, no-obligation meeting contact us.

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