The Litmus Partnership

Customer service

As a customer of an organisation that has achieved the Customer First standard you can expect:

Your business needs to be clearly diagnosed and your business objectives understood prior to any service being delivered to you
To be given access to the full range of services available to you - whether delivered directly by this organisation or by another more appropriate service provider
To be clear about what you can expect from any service we deliver to you and the timescales within which that service will be provided
That we will continually review your needs and follow up after services have been delivered to you
To have open access to our customer feedback and complaints procedure and that your feedback on services will be listened to and, where appropriate, will inform the development of new services
Services to be clearly targeted, relevant and appropriate for your business
Our people to be appropriately trained and developed to have the necessary skills to diagnose and meet your needs
Our people to deliver an impartial and objective service operating in your best interest at all times