Ensuring you 'do best what matters most'

Our research services help you to understand how services are perceived by consumers, and to gauge whether performance meets their requirements.

Satisfying consumers

We identify areas where improvements in performance will produce the greatest gain in consumer satisfaction.

• Measure overall consumer satisfaction levels and what needs to improve relating to specific issues
• Identify what matters and what needs to improve to different sub-sets of user
• Prioritise improvements to be addressed in the short, medium and longer term
• Set goals for service improvement and monitor progress over time
• Improve financial performance through improved consumer loyalty and retention

Consultation with stakeholders provides an important opportunity to show you care about what they think, and intend to act on their thoughts to enhance the customer focus of the service.

We identify areas where improvements in performance will produce the greatest gain in consumer satisfaction...

Congratulations to Mark Beaven ACMA

27th October 2011

Mark has now passed all of his professional management accounting exams and has been awarded membership to the Chartered Institute of Management Accountants.

• Catering for Culture

  24th June 2011

  Litmus Chairman Tim Cookson discusses catering in the heritage sector in the Caterer and Hotelkeeper magazine.