Case study

University

Strategic review across multiple services leading to a long term strategy for future delivery.

University

Background

Our client is a University College with more than 4600 students who wished to undertake a review of all outsourced services.

The Challenge

Wishing to assess the scope of service and the appropriateness of how they were being delivered our client initially engaged Litmus to review cleaning, security and portering followed by catering, hospitality, reception and conferencing services.

The Solution

Litmus undertook a strategic review of services. We conducted the review using our proven framework and methodology for undertaking options appraisal and feasibility studies. Following the review, we worked with our client to tender the services and appoint new contractors.

The Results

  • Viable long term strategy for service delivery developed
  • Enhanced specifications across all services whilst a reduction in service budgets achieved
  • Enhanced Terms and Conditions for service staff
  • Capital investment gained for refurbishment of catering facilities
  • Improved consumer satisfaction