Case study

Emergency Service

Procurement processes streamlined by reviewing technical aspects of catering services competitive tendering.

Emergency Service

Background

Our client is a head office of an ambulance service with 1000 staff on site who wished to undertake a market testing programme for catering services.

The Challenge

We were engaged by our client to act as an external specialist to support and advise their in-house team of procurement officers in the specialised technical aspects of their catering competitive tender exercise.

The Solution

Litmus assisted in providing catering expertise to the project team, particularly in the specification of the service provision and evaluation of the bids received from potential suppliers.

The Results

  • Increase in operation performance due to enhanced specification
  • Partnership approach, with client and contractor working together to provide cost effective but flexible services, with innovation to increase customer appeal and convenience
  • Improved consultation and communication between both parties and reporting of management information relating to the service

 

We are extremely pleased with the professional services provided, which enabled us to benefit from substantial savings and an improved restaurant facility...

Facilities Manager, Emergency Service